Legal
Your Privacy at Liberty Elite
Liberty Elite Private Members Club is dedicated to maintaining the security and transparency of your personal information. This policy outlines how we manage your data, including why we collect it, how it is stored, and your legal rights regarding its use. Please review this document carefully to understand our practices and how to contact us or relevant authorities should you have any questions.
About Us
Under the General Data Protection Regulation (GDPR), Liberty's Elite Hotel Ltd—trading as Liberty Elite Private Members Club—is the official 'controller' of your personal data. Our registered office is located at Liberty’s Hotel, Watling Street (A5), Lutterworth, Leicestershire LE17 4HU. For any questions regarding this policy, our data processing methods, or to exercise your individual rights, please contact our Privacy Representative by writing to: Privacy Officer Liberty’s Hotel, Watling Street (A5), Lutterworth, Leicestershire LE17 4HU.
What Data is Gathered?
We gather personal details when you complete our club registration form, including your full name, gender, date of birth, postal address, telephone numbers, and email address. To ensure the highest standards of service, we may request additional personal data for quality assurance, internal investigations, or when managing complaints. Upon application, we assign you a unique membership or guest number, which is used for all ongoing administrative purposes.
Cookie Usage and Analytics
Cookies are small text files saved to your computer’s hard drive that help us understand how our website is used. These files collect technical data—such as your IP address, operating system, and browser type—to assist with system administration and internal reporting. While this statistical data tracks browsing patterns and actions, it remains anonymous and does not identify you as an individual. We use these insights solely to analyze and enhance our service performance. You can choose to disable cookies in your browser settings; however, please be aware that this may limit access to certain features and impact your overall experience on our site.
Why we process your information
We process your personal information to support the legitimate interests of our private members club. This includes: •Member Communications: Providing essential updates regarding the daily operations of Liberty Elite. •Account Administration: Managing all aspects of your membership and registration. •Quality & Resolution: Contacting you directly regarding quality assurance, internal investigations, or the resolution of complaints. •Service Updates: Notifying you of new or existing services and upcoming events at the club. •Accessibility: Assessing and implementing requested reasonable adjustments to accommodate your specific needs. Additionally, we may process your data to comply with legal obligations, such as responding to law enforcement requests or assisting in the prevention of crime and fraud.
International data transfer
Please note that if you contact us from outside the United Kingdom, your personal data may be transferred across international borders. These regions may not provide the same level of data protection or safeguards as currently required by UK and EU legislation.
Data sharing and disclosure
We do not share your personal information with any external third parties for their own marketing activities. However, data may be shared within our corporate group for administrative purposes. We also engage trusted third-party service providers to facilitate secure payment processing and to provide support services, such as website analytics and search engine optimization. While the majority of data shared for website improvement is aggregated or statistical and cannot identify you, any information that qualifies as personal data is handled with the highest level of security. We will only disclose your personal information to law enforcement or government authorities when strictly required by applicable law.
Data Retention Policy
We retain your personal information only for the duration necessary to fulfill the services you have requested. Following this period, we may continue to hold certain data to satisfy legitimate legal or business requirements. This includes adhering to retention periods mandated by law or contract, maintaining accurate business records, and preserving information necessary for resolving disputes or enforcing our legal and contractual rights.
Data Storage and Security
We employ robust measures to safeguard your personal data against loss, theft, or unauthorized destruction. All information is stored on secure, encrypted servers located within the United Kingdom. In addition to these technical defenses, we maintain strict internal protocols to address any potential security breaches. Should a suspected data incident occur, we are committed to notifying both you and the relevant regulatory authorities whenever we are legally obligated to do so.
Understanding Your Rights
As a member of Liberty Elite, the GDPR provides you with several key rights regarding how we handle and process your personal information:
1. Right to Access
You are entitled to request a copy of the personal data we hold about you. Due to the sensitive nature of the club’s activities and to protect our members' privacy, all access requests must be made in writing via post to the address listed in the "Who We Are" section.
To process your request, please include:
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A verifiable signature (matching the signature on your original membership or guest form).
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A current telephone number or email address for verification.
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Supporting information to confirm your identity.
We will provide a response within one month. Please note that certain legal exceptions apply; for instance, we cannot disclose information that reveals the personal data of another individual, is legally restricted, or if the request is deemed excessive, groundless, or vexatious.
2. Right to Rectification
We strive to ensure your information is accurate and complete. If any of your details change or are incorrect, please reach out to us using the contact details provided so we can update our records promptly.
3. Right to Erasure (“Right to be Forgotten”)
You may request the deletion of your data under specific conditions, such as when the information is no longer required for its original purpose, if you withdraw consent, or if the data was processed unlawfully. To submit a request for erasure, please follow the formal written procedure outlined in the "Right to Access" section above.
4. Right to Object
You have the right to object to us processing your data if we are doing so based on "legitimate interests" (unless we can demonstrate an overriding reason to continue) or if your data is being used for direct marketing. To exercise this right, please submit your objection in writing following the procedure in the "Right to Access" section.
5. Right to Restrict Processing
In certain scenarios, you can request that we limit how we use your data. This applies if you are contesting the accuracy of your data, if you have objected to our legitimate interests and we are reviewing the case, or if the processing is unlawful but you prefer restriction over deletion. Formal requests should follow the written procedure detailed in the "Right to Access" section.
Contact Us
Should you have any questions regarding this Privacy Policy, our data handling practices, or how to exercise your legal rights, please contact our Privacy Officer. Correspondence should be sent to: Liberty’s Hotel, Watling Street (A5), Lutterworth, Leicestershire LE17 4HU.
Raising a Concern
If you feel your data protection rights have been compromised and we have not successfully resolved the issue, you have the right to lodge a formal complaint with the relevant supervisory authority or seek a legal remedy through the courts. For detailed guidance on reporting a concern to the UK Information Commissioner’s Office (ICO), please visit https://ico.org.uk/concerns/.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any future revisions will be posted directly to this page. We encourage you to review this section periodically to stay informed about how we are protecting your data.